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QUESTIONS & ANSWERS

WHERE ARE MY FILES?

How do I download my purchased files? 
1) Go to www.BrokenBoxStock.com
2) Click "my account" in the top right side of navigation
3) Login to your account
4) Once logged in, click "my available files" - your purchased art should be in this list.
*NOTE: Files are only available for 30 days after purchase, please download and save to your desktop

USAGE AGREEMENT & COPYRIGHT INFO

Do I own the copyrights to graphics I purchase from Broken Box Stock?
No, Broken Box Stock retains all rights to its products/graphics. For more information please read our Terms of Usage Agreement.

Does the Terms of Usage Agreement apply to “freebies?” 
Yes

Can I use Broken Box Stock graphics in my Cafepress and or Zazzle-type shops?
Yes. Checkout our tee shirt graphics, they are pre-formatted for these shops. 

FILE FORMATS

Can I request a specific file format to receive graphics? 
Yes, however extra fees may apply. Contact us for more information.

Can I request black & white / digital stamp versions of graphics?
Yes. Check our black and white section and digi-stamp sections first, as some of our graphics have already been converted to black and white. If they are not already available in black and white, please contact us.

Does Broken Box Stock sell vector files? 
We sell vector illustrations, however we do not sell the source/vector files. If you require the “ai” (Adobe Illustrator) files please contact us. Note that extra charges may apply.

PAYMENTS
 
What payment methods are accepted? 
All transactions are processed through Paypal (mastercard, visa, etc).
 
Can I buy a gift certificate? 
Yes, please contact us for information.

SPECIAL REQUESTS & CUSTOM GRAPHICS

Does Broken Box Stock take clipart requests? 
Yes, just email us your clipart / digital stamp requests and we will see what we can do!

Can I request changes to existing Broken Box Stock graphics? 
Yes, however extra fees may apply depending on your request. Contact us for more information.

Can I order custom graphics? 
Yes, please contact us at our studio site (www.BrokenBoxDesigns.com) to receive a custom quote on your next project.

I need to order graphics that come with exclusive rights and copyrights… is this possible?
Yes. – For a quote on custom, exclusive designs and illustration please contact us at our studio site (Broken Box Designs).

ADVERTISING & LINK EXCHANGES

Can I advertise on Broken Box Stock.com? 
Yes, please visit our advertising page for information and rates.

How do I link to Broken Box Stock? 
Just visit our "link to us" page.

Does Broken Box Stock do link exchanges?
Yes, to apply for a link exchange with us please email us.

STILL HAVE QUESTIONS?

For all other questions, comments & concerns…**Contact Us**
 

 

 


 

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